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Office Assistant at Grantsville Location

Strata is seeking an Office Assistant to assist with receiving and distributing communications for prompt response to customer needs; support and serve as a backup to the Customer Service Representative (CSR) in Canonsburg, PA; maintains office and warehouse supplies at the Grantsville, MD warehouse.
Duties and Responsibilities: 
  • Acts as first point of contact: answers calls, processes customer inquiries, confirms customer orders; keeps customers informed of order status and directs calls to other team members as appropriate
  • Manages customer orders; enters sales and production orders in Navision system
  • Issues RMAs to customers after gathering and recording supporting details or prerequisite information from the customer
  • Creates sales orders and assists and monitors process flow of new orders
  • Ensures proper and timely response is given to any needs concerning customers and their orders
  • Ensures service invoices are sent to the customers with the supporting documentation
  • Prepares documents and products for shipping
  • Accepts incoming deliveries
  • Maintains office and warehouse supplies
  • Supports Inventory (tracking and reconciliation) and troubleshoots inventory control problems
  • Escalates and communicates to management: customer complaints; discrepancies identified in inventory; and identified factors of limitation in shipping, etc.
  • Observes good housekeeping and safety procedures; keeps equipment, tools and work area clean
  • Assists with quality assurance initiatives as required
  • Performs other functions and duties as needed and/or as assigned


  • High school diploma or equivalent  
  • Previous experience in an office and/or warehouse setting
  • Microsoft Navision or similar ERP experience a plus
  • Previous industry experience preferred


  • Must have strong communication skills (written and verbal) and have the ability to handle difficult situations professionally
  • Must have the ability to take initiative on a given task or project and persist with the project to its completion
  • Must be detailed oriented and have a high level of accuracy
  • Must have ability to interpret client orders to determine proper administration from an inventory perspective
  • Must be proficient with Microsoft Office applications: Excel and Word
  • Must be able to work with minimal supervision and have the ability to multi task


Download Application Form (.PDF)


Grantsville, MD Remote work is not available
Physicial Demands: 
Must have the ability to perform general office and/or warehouse functions; including but not limited to: walking, standing, climbing latter’s and lifting materials up to 50 pounds occasionally
Work Environment: 
Typical office/warehouse environment
Please send a resume and cover letter to careers@strataworldwide.com
Application Deadline: 
Friday, June 30, 2017

Mine Services Jobs

Strata is currently accepting applications for experienced and inexperienced miners in locations across the United States.
Duties and Responsibilities: 

Vary based on work being performed at the mine location.


Vary based on work being performed at the mine location.


Please send applications to:  careers@stratamineservices.com or fax to the HR Department.
Download Application Form (.PDF)

Strata Mine Services, LLC
130 Technology Drive
Canonsburg, PA 15317

TEL: 724.338.2940 or 724.338.4436
FAX: 724.338.4750


Please send a resume and cover letter to careers@stratamineservices.com or fax to 724.338.4750.
Application Deadline: 
Sunday, December 31, 2017